RETURN POLICY

Last Updated March 13,2025

Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange.  Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.  All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email Terrie Flora to obtain a Return Merchandise Authorization (RMA) number.  After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Koza's Inc
Attn: Terrie Flora
RMA #
2910 S Main St
Pearland, TX  77581

Please note, you will be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Custom purchases (non stocked items)
• Custom logo purchases (2nd location purchases)

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note: 

• Sale items are FINAL SALE and cannot be returned.
• We will pay for return shipping for damaged or defective goods.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

281-485-1462
Reaghan Velasquez